Predictive Dialing Fundamentals: An Overview of Predictive Dialing Technologies, Their Applications and Usage Today, With a Predominant Emphasis on Outbound Call Management

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Product Description

SCSA is a standard adopted by over 250+ companies, including IBM, NEC, Northern Telecom, TI, Panasonic, Dialogic and Tandem. Written by one of the architects of the standard, this guide is crammed with never-before published details of the fastest growing standard in PC-based call processing. Packed with over 100 drawings, graphs, and tables, this easy-to-read book is a great primer for professionals in computer telephony. It shows how to build SCSA apps, including IVR, fax-on-demand, audiotex, predictive dialers, CTI links to PBXs and ACDs, wireless, cellular and paging, international callback devices, help desk, telephony servers, multi-PC IVR solutions and other customized telecom solutions.