Simply put, Athena is a customer support and knowledge base system. Its primary purpose is to help you handle customer questions and support much more easily. The way Athena accomplishes this is by keeping all communications from a customer together in a database. Athena provides your customers with an internet based form with which to originate their questions. It then keeps track of which customer communications haven't yet been answered, and even displays a history of a customer's cycle of communication on the internet. Now, Athena does much more than just this ... details follow. Most importantly, Athena doesn't cost the thousands of dollars other companies charge for customer support expert systems that don't even have all of Athena's features!
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